FAQs

What payments do you accept?

We accept paypal for all international orders.

When will my order be produced?

Many garments are in stock ready to ship in 2-3 days.  Pre-order items are made to order, depending on the season it could take from 2 to 4 weeks for your order to be ready. 

 

What is your return policy?

We want you to be happy with your order! You can return or exchange any unworn merchandise within 14 days of you having received the item. Any product returned outside of our 14-day return policy will not be accepted. Item(s) will be sent back to Toru & Naoko at the customers cost using a traceable shipping method. You can also reach out to info@toruandnaoko.com for a return label, the cost of which will be deducted from the refund. 

If your request a refund shipping costs will be deducted and it will be issued within 14 days of receipt of the returned merchandise

Before proceeding with any return/exchange request, please contact our team to allow us to keep track of your package.

To be eligible for a return, the products have to be in the same condition as they were shipped, not bearing the signs of usage alongside intact packaging.
Any duties and taxes paid are nonrefundable. 

All items are assessed by Toru & Naoko to ensure our returns standards are met prior to sending out an exchange and or issuing a refund. Used, altered, soiled or damaged items won't be accepted as returns and will be shipped back to you.

If you are in the United States returns may be sent to the address below:

camila leguizamon
Toru & Naoko
10685-B Hazelhurst Dr. # 34041
Houston, TX 77043
USA

For other countries please ship to the following address:

Toru & Naoko
Angel Cruchaga Santa María 577
Ñuñoa, Santiago. RM 7790640
Chile

 

Please note that we use delicate fabrics and our garments need to be handled with care and hand washed only.

We are always happy to help so email us at info@toruandnaoko.com if you have any doubts when choosing sizes.