Shipping & Returns

¿How much does shipping cost?

Complementary shipping is applied to all orders over usd $150 via national post.

Free express Fedex shipping applies to all orders over $250 for North and south America and $300 for the rest of the world. Other shipping options will be calculated automatically at check out. 

Standard post is currently unavailable for this locations: Australia, Ecuador and Paraguay. 

¿How do you ship?

We work with DHL express and National post.

¿Where do you ship?

We ship worldwide. Please note that we are not responsible for any custom duties or taxes from your country.

¿When will my order be shipped?

We ship all orders within 2-3 business days, for pre-order products please refer to details stated on each product page.

What is your return policy?

We want you to be happy with your order! You can return or exchange any unworn merchandise within 14 days of you having received the item. Item(s) will be sent back to Toru & Naoko at the customers cost using a traceable shipping method. If your request a refund shipping costs will be deducted, it will be issued within 14 days of receipt of the returned merchandise

To be eligible for a return, the products have to be in the same condition as they were shipped.

Before proceeding with any return/exchange request, please contact our team to allow us to keep track of your package. For more details visit our FAQs page.