Shipping & Returns
¿How much does shipping cost?
Complementary standard shipping is applied to all orders over usd $150. *
Free express Fedex shipping applies to all orders over $250.
Other shipping options will be calculated automatically at check out. (range from $8-12)
*Standard post is currently unavailable for this locations: Ecuador and Paraguay.
¿How do you ship?
We work with Fedex for express shipping and National post for standard shipping.
¿Where do you ship?
We ship worldwide. Please note that we are not responsible for any custom duties or taxes from your country.
¿When will my order be shipped/delivered?
We ship all orders within 2-3 business days, for pre-order products please refer to details stated on each product page. Standard post can take up to 20 business days to be delivered (30 to Canada) while Fedex will take 2-4 days.
What is your return policy?
We want you to be happy with your order! You can return or exchange any unworn merchandise within 14 days of you having received the item. Item(s) will be sent back to Toru & Naoko at the customers cost using a traceable shipping method to a USA address. If your request a refund shipping costs will be deducted, it will be issued within 14 days of receipt of the returned merchandise.
To be eligible for a return, the products have to be in the same condition as they were shipped.
Before proceeding with any return/exchange request, please contact our team to allow us to keep track of your package. Archive/ final sale items are not eligible for return. For more details visit our FAQs page.