¿How much does shipping cost?
Shipping cost will be calculated automatically at check out, depending on location. Free shipping applies to all orders over $110 (standard post). Free express shipping on orders over $250.
The following is a list of pricing for standard shipping and international registered mail.
The first one (standard post) can only be used for orders of a couple of items, it does not include tracking or insurance and takes 10-20 days. The second one includes tracking and insurance and takes 7-10 days. We strongly suggest you choose registered mail.
Regular post / International registered mail
Chile:Free / $15
South America: $8 / $35
USA,Canada and Mexico: $8 / $35
Europe: $10 / $40
Australia: $10 / $40
Japan: $10 / $40
Rest of the world: $10 / $40
¿How do you ship?
We work with Correos de Chile, express shipping services and private couriers can be used when requested.
¿Where do you ship?
We ship worldwide. Please note that we are not responsible for any custom tax from your country.
¿How long does shipping take?
Standard post takes from 10 to 20 working days. International registered mail takes 7-10 days. Please note that production time is currently 2-4 weeks before shipping.
¿What happens if my order gets lost?
Toru & Naoko is not responsible for parcels that go missing in the post, and will not replace lost items as this is the responsibility of the postal service. We strongly recommend choosing registered shipping so that you can track your package and be insured.