If these FAQs don't answer your questions or you'd like to initiate a return please reach out using the contact form bellow.
Shipping & Delivery
Complementary standard shipping is applied to all orders over usd $150
Other shipping options will be calculated automatically at check out. (ranging from $10-14 for standard post and $19-30 for express)
We ship all orders within 2-3 business days, for pre-order products please refer to details stated on each product page. Standard post can take up to 20 business days to be delivered while express ranges from 2-6 days.
Please note Canada post doesn’t offer tracking for economy packages.
Yes, we ship our products all over the globe.
We work with DHL and Fedex for express shipping and National post for standard shipping. Our international orders ship from our studio and EU orders now ship from Spain.
Returns & Exchanges
We strive to ensure your complete satisfaction with your purchase. In the event that you are not satisfied with your order, we are happy to offer you a hassle-free return or exchange process.
You can return or exchange any unworn merchandise within 14 days of receiving the item. Please ensure that the products are in their original condition and packaging, and use a traceable shipping method to send them back to us at a USA or Spain address. Please note that shipping costs will be the responsibility of the customer, and in case of a refund, the shipping costs will be deducted. We will process your refund within 14 days of receiving the returned merchandise.
Please contact our team before proceeding with any return or exchange requests so that we can keep track of your package. Please note 'Sale/archive' items are not eligible for returns or exchanges.
If you have any sizing concerns, please don't hesitate to reach out to us for assistance. Our team is always happy to help you find the perfect fit to avoid any unnecessary returns.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Warranty & Repair
All our products are subject to a strict quality control. Our warranty provides a guarantee against manufacturing defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects to receive a replacement.