Shipping Protection

$3.00 USD

It provides protection for shipments that are lost, broken, or stolen. Add Insurance to your cart at checkout to enable protection.

Artisan. Low Impact Production.
14 Days easy returns/exchanges
Free Express Shipping worldwide over $250
  • Complimentary DHL express shipping for orders over $250 (worldwide)
  • Standard post : $10-$14 (depending on location)
  • Express DHL shipping: $20-$25 (depending on location)
  • We aim for your complete satisfaction. If not satisfied, we offer a hassle-free return/exchange.
  • Unworn items can be returned/exchanged within 14 days.
  • Products must be in original condition and packaging.
  • We offer a USA address for US and Canadian returns other orders should be shipped to our studio in Chile.
  • Shipping costs are your responsibility; and the original shipping fee will be deducted from the refund.
  • If your order was shipped using 'free express shipping' and the return puts your order value below $250, a $20 re-stocking fee will be deducted from your refund.
  • Refund are processed within 14 days of receiving returned items.
  • Email support@toruandnaoko.com before returning.
  • 'Sale/archive' items are not eligible for returns/exchanges

We plant a tree for every order thanks to our partners @onetreeplanted.

We're dedicated to crafting beautiful lingerie with a conscience. Our 100% female team ensures ethical production, while we source sustainable materials and operate in small batches to eliminate waste. Eco-friendly packaging and carbon offsetting initiatives further our commitment to a greener future. Your choice to shop with us supports not just a brand, but a movement towards ethical, sustainable fashion.

Customer Reviews

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C
Customer

Bad never got my item

Hello Armani! We apologize for any inconvenience you've experienced. According to our records, the tracking shows the package as delivered. If that is not the case, we sincerely apologize for the confusion. To resolve this promptly, we'll ship a replacement as soon as possible. Please reach out to us directly, and we'll work to make this right for you. Your satisfaction is our top priority.

Free Shipping

on all order over $150

Accepting Returns

within 14 days of purchase

Ethically Crafted

we care about the earth

1 Tree Planted

for every order

Send us yours @toruandnaoko
Send us yours @toruandnaoko
Send us yours @toruandnaoko
Send us yours @toruandnaoko

Frequently Asked Questions